Frequently Asked Questions

GENERAL

Q: What is Carlock Clear?
A: Carlock Clear is how Volvo Cars Cool Springs makes luxury car buying refreshingly simple. You'll always see one clear price up front, work with one dedicated specialist from start to finish, and never encounter hidden fees or pressure. It's transparent luxury - the Scandinavian way.

Q: Who owns Volvo Cars Cool Springs?
A: We're part of the family-owned Carlock Automotive Group, representing 18 premium brands across Tennessee, Mississippi, Alabama, and Louisiana. With over 50 years of experience, we've built our reputation on trust, transparency, and service excellence.

Q: Where's the best place to buy a Volvo in the Nashville or Franklin area?
A: The best place to buy or lease a new Volvo in Middle Tennessee is right here at Volvo Cars Cool Springs. Conveniently located in Franklin, we proudly serve drivers from Nashville, Brentwood, and beyond with transparent pricing and one of the region's best selections of new Volvos.

Q: Why choose Volvo Cars Cool Springs?
A: Because we combine Scandinavian luxury with Southern hospitality. As Middle Tennessee's top-rated Volvo retailer, we offer a relaxed, no-pressure environment, award-winning customer service, and an expert team that knows Volvo vehicles inside and out.

Q: Where's the best place to service my Volvo near Nashville or Franklin?
A: The best place to service your Volvo is at Volvo Cars Cool Springs' Certified Service Center. Our factory-trained technicians use genuine Volvo parts and diagnostic tools designed specifically for your vehicle - whether it's an XC90, XC60, or XC40.

NEW CARS

Q: Where's the best place to buy or lease a new Volvo near Nashville or Franklin, TN?
A: Volvo Cars Cool Springs is the premier destination for new Volvo models in Middle Tennessee. From the family-ready XC90, to the innovative all-electric EX90, to the versatile XC60 and sporty XC40, you'll find them all here - each clearly priced with Carlock Clear transparency.

Q: Why buy a new Volvo from Volvo Cars Cool Springs?
A: Because we offer an elevated experience built around you. Our product specialists will guide you through every feature, drive mode, and option - without pressure. Plus, our no-haggle pricing ensures your best deal is always on the table.

Q: Can I lease a new Volvo at Volvo Cars Cool Springs?
A: Absolutely. We work directly with Volvo Car Financial Services to offer competitive lease programs on the XC90, XC60, XC40, and the fully electric EX90. Leasing gives you flexibility to upgrade as Volvo introduces new technology and models.

Q: Should I buy or lease my next Volvo?
A: Leasing is ideal if you prefer a new vehicle every few years with lower monthly payments and warranty coverage. Buying is great if you plan to keep your Volvo long-term. Our finance team will help you decide which fits your lifestyle.

Q: What if the Volvo I want isn't in stock?
A: We'll search our entire Carlock network or reserve one from the next incoming shipment. You can also custom order your Volvo with the exact color, trim, and features you want.

PRE-OWNED / CERTIFIED

Q: Where's the best place to buy a certified pre-owned Volvo near Franklin or Nashville?
A: Volvo Cars Cool Springs is Middle Tennessee's top source for Volvo Certified Pre-Owned (CPO) vehicles. Every CPO Volvo undergoes a 170+ point inspection and includes an extended factory-backed warranty and roadside assistance.

Q: What's the difference between used and certified pre-owned Volvos?
A: Certified Pre-Owned Volvos meet strict factory standards for quality and safety and come with extended warranty coverage. Pre-owned Volvos are also thoroughly inspected but may not include certification or warranty extensions.

Q: Can I trade in my current vehicle at Volvo Cars Cool Springs?
A: Yes! We'll appraise your trade-in on the spot and apply its value toward your next Volvo. We also buy vehicles outright, even if you're not purchasing another car today.

Q: Do pre-owned Volvos come with vehicle history reports?
A: Absolutely. Every pre-owned Volvo we sell includes a Carfax Vehicle History Report so you can buy with confidence.

SERVICE & PARTS

Q: Why is Volvo Cars Cool Springs the best place to service my Volvo?
A: Because we're Volvo Certified and committed to precision. Our technicians are factory-trained, our parts are genuine Volvo, and our service center is equipped with the latest diagnostic tools. We maintain your Volvo to the same standards it was built - safe, smart, and sustainable.

Q: Can I bring my Volvo in for service even if I didn't buy it here?
A: Of course. We welcome all Volvo owners, regardless of where you purchased your vehicle. You'll get the same personalized care and certified expertise every time.

Q: Do you offer loaner cars or pickup service?
A: Yes - we provide Volvo loaner vehicles and shuttle options while your car is in for service. Ask your service advisor when scheduling your appointment.

Q: How can I save on Volvo service and maintenance?
A: Check our Service Specials page for seasonal offers on maintenance, brakes, tires, and more. You can also join our email list to get exclusive Volvo service coupons.

Q: Where's the best place to buy Volvo parts and accessories near Franklin or Nashville?
A: The Parts Department at Volvo Cars Cool Springs stocks genuine Volvo OEM parts and accessories designed for perfect fit and factory performance. From roof racks to safety tech upgrades, we can help customize your Volvo exactly how you like it.

FINANCE & TRADE

Q: Where's the best place to finance a Volvo near Nashville or Franklin, TN?
A: Volvo Cars Cool Springs works with Volvo Car Financial Services and a range of trusted lenders to secure the most competitive rates and terms. You can even get pre-approved online before visiting the showroom.

Q: Can I lease a Volvo here?
A: Yes - we're Middle Tennessee's leasing destination for Volvo models like the XC90, EX90, XC60, and XC40. Leasing with us means flexible terms, mileage options, and access to the newest Volvo innovations every few years.

Q: Can I use my trade-in as a down payment?
A: Definitely. We'll appraise your current car and apply its value toward your new or certified Volvo.

Q: What if my credit isn't perfect?
A: That's okay. We work with a wide network of banks and lenders, including programs designed for rebuilding credit, to help find a solution that fits your needs.

Q: Where's the best place to sell my car in Franklin or Nashville?
A: Volvo Cars Cool Springs will buy your car even if you don't buy one from us. We're always looking for quality pre-owned vehicles, and we often pay more than national car-buying services.